Service – caring for the needs of stakeholders, coworkers and our community
Jessika Rodriguez knew from an early age what made her happy: serving others. It was that passion for service that drove her, both personally and professionally.
At home, she was the youngest of four children, stepping up to assist one of her older sisters who was disabled. She instinctually knew how to anticipate her needs, planning ahead to ensure she had everything she needed to be comfortable in every situation.
“I saw first-hand that by anticipating her needs and meeting those, she was able to thrive, and for me, that was the real reward,” said Jessika.
When Jessika entered the workforce, that instinct and passion to serve others continued to drive her. She felt deeply rewarded by supporting others, going above and beyond what was requested of her. Whether she was working with an elected official, senior manager or staff member, that service-focused approach was not only gratifying for her, but it also helped others excel and increase productivity for the organization.
That service-focused approach became immediately apparent from the day she joined CAP as an Executive Assistant in 2017. Her teams knew they could count on her to not only complete tasks, but to do so with excellence and a joyfulness that she became known for. In addition to her day-to-day tasks, she jumped in to assist with special events like Take Your Kids to Work Day and Safety Week, working with both external and internal people, giving many in the organization a chance to experience her service-focused approach to her work. She also immediately gravitated toward CAP Turnouts, not only working hard to ensure coordination of volunteers and supplies, but also serving the community by volunteering her time at the events.
“When you work with someone like Jessika, you immediately know she has a heart of service,” said Manager Joe Gaylord. “It doesn’t matter what is asked of her, she goes above and beyond; she works hard and has a positive attitude.”
Jessika says having a spirit of service is just who she is and how she is wired. Others recognize that and recently, she was promoted to Learning Management System (LMS) Administrator, a position where she will be able to continue her dedication to serving others.
“I represent CAP and truly believe that our culture is to go above and beyond for everyone we serve,” said Jessika. “If I can provide that and, in the process, help make people happier and more productive, then that is exactly what I will do,” Jessika said.
